MATTLY FINANCE / DEBTORS & CREDITORS SUPPORT
Debtors & creditors support
Keep customer and supplier balances visible, organise outstanding items and give follow-ups a clear starting point.
WHEN IT HELPS
When you need to know what is still outstanding.
- Customer balances need follow-up or clarification.
- Supplier statements and recorded balances differ.
- Unallocated receipts, payments or credit notes make the position difficult to understand.
What the work covers
Select the tasks that address your priority. The engagement sets out which accounts, periods and outputs are included.
- Review and organise the agreed customer and supplier records.
- Compare balances with available supporting records and statements.
- Work through unallocated entries and raise unresolved differences.
- Prepare outstanding-item information to support payment or collection follow-ups.
Customer balances: from a total to a follow-up list
Review invoices, receipts, credit notes and allocations before identifying overdue items. A useful schedule distinguishes amounts due, disputed balances and items awaiting documentation. Any customer follow-up must follow the communication and authority agreed for the work.
Supplier balances: compare before approval
Compare supplier statements with the recorded invoices, credits and payments. Highlight missing invoices, possible duplicate entries and allocation differences. An outstanding list supports payment preparation; you retain payment approval and banking authorisation.
What the ageing means
Confirm whether the schedule ages balances from invoice dates or due dates. Credit terms affect whether an amount is overdue. Do not assume the largest or oldest item is ready for payment or collection without checking the underlying records.
What you receive
- Customer or supplier balance schedules within the agreed scope.
- Outstanding-item summaries and reconciliation queries.
- A clear record of matters requiring documents, clarification or approval.
Why it matters
Visible balances help you decide what to follow up, clarify or approve. They support cash-flow conversations without guaranteeing that a customer will pay or that a disputed balance is correct.
Confirm the output format and reporting cycle at the start.
What you provide
The exact checklist depends on your systems and the agreed work. It may include:
- Customer and supplier account records for the agreed period.
- Relevant invoices, credit notes, statements and receipt or payment references.
- Details of known disputes, adjustments and prior follow-ups.
Do not send these records through the public enquiry form. Agree a suitable sharing channel and authorised access first.
ILLUSTRATIVE EXAMPLE / NOT A CLIENT CASE STUDY
What this looks like in practice
A supplier statement includes an invoice absent from your records. The query separates the missing document from a timing difference or an already-recorded payment, so the next action is clear.
Know which balances need a follow-up.
Separate amounts not yet due from overdue balances. Check disputes, credits and allocations before chasing a payment.
Bars start at R0. A full track represents R40 000.
R40 000 of R80 000 is overdue. Ageing gives follow-ups a starting point; an overdue balance is not automatically a bad debt.
View the balance breakdown
| Age relative to due date | Balance |
|---|---|
| Not yet due | R40 000 |
| 1–30 days overdue | R20 000 |
| 31–60 days overdue | R12 000 |
| 61+ days overdue | R8 000 |
| Total outstanding | R80 000 |
Responsibilities & scope
You provide complete records, respond to queries and approve business decisions. MATTLY works within the agreed scope, raises unresolved information and communicates the position reached.
You retain authority over payments, credit terms and decisions about customers or suppliers. External communications, invoice processing and follow-up activity are included only if expressly agreed. This is not a debt-recovery or legal service.
For fees, timing, changes and handover, see the working arrangements below.
Read the working arrangements ↗LET’S AGREE THE RIGHT SUPPORT
Start with what needs attention.
Tell Edward about your priority, the periods involved and your current records. Keep confidential documents out of the initial enquiry.